Age Policy

 

Why do we need to verify your age?

It is illegal to sell electronic cigarettes and any vapour product that contain or can be used to deliver nicotine to all individuals under the age of 21. Therefore anyone placing an order with our site must be over the age of 21. By making a purchase with our site, you are agreeing to allow us to confirm your age with account age verification. The verification process will take place once an order has been successfully placed. A shadow payment will be taken from the card to ensure funds are available once you’re verified. If you are unable to verify your age, the funds will be returned back.

 

How do we verify your age?

When creating an account or placing an order with our site we will request your full name, billing address and date of birth. This information must be entered correctly as we will use it to verify your age before delivering any goods.

You consent to allow us to retain relevant data for the purpose of future verification. All data processed by us is subject to appropriate security measures. Data retained by our site is subject to periodic review to ensure it is not held for longer than necessary.

If you are placing your first order with us, or if using an alternative email address to what is registered to your account, we will display a pop-up modal at the Order confirmation stage. This will automatically check your age against the information provided to us at checkout. If we are able to successfully verify your age, no further action is required. If these checks do fail you will be given the option to re-verify via the following methods:

 

Mobile Phone Number

Credit Card

Electoral Roll

Drivers License

Citizens Card

 

Alternatively a photo of your passport or drivers license can be emailed to us.

Once you have been successfully verified you will not be required to take this action again on future orders.

For further information please review our privacy policy.